Contact
Contact
How can we help?
Questions about an order, product detail, shipping, returns, or a business inquiry? Send us a note and our support team will help you find the fastest next step.
Email support
For customer service, order questions, returns, product details, or general support, contact us at support@griputility.com.
Please include your order number, the email used at checkout, and photos if you are contacting us about a damaged, incorrect, or defective item. This helps us review your request faster.
Order status, address updates, delivery questions, missing packages, and checkout questions.
Questions about sizing, setup, use cases, materials, compatibility, or choosing the right item.
Wholesale, supplier, partnership, press, affiliate, or collaboration questions.
Response time
We aim to reply within 1–2 business days. During product launches, holidays, or carrier delays, responses may take a little longer, but we will always work through requests in the order received.
Before you email
- For shipping estimates, check your order confirmation and tracking email first.
- For returns, include the item name, order number, reason for return, and item condition.
- For damaged or incorrect items, include clear photos of the product, package, and shipping label.
Support hours
Support is handled on business days, excluding major U.S. holidays. You can email us any time; we will reply as soon as possible during support hours.
Last updated: July 8, 2026