Refund Policy

GRIPUTILITY | Refund and Protection Guarantee

Last Updated: March 2026

At GRIPUTILITY, your peace of mind is our silent commitment. We take pride in the exceptional craftsmanship of our collection. If a product you purchase fails to deliver the tranquility you expected, we are dedicated to providing you with a hassle-free return service.

1. 30-Day Return Window

We offer a 30-day return policy, giving you 30 days from receipt to request a return. Returned items must be in the same condition as when you received them: unworn, unused, with tags attached, and in original packaging (minimalist packaging).

2. Non-Returnable Items

Certain types of items cannot be returned:

• Gift cards.

• Sale items or "Final Archive" collection pieces.

• Items damaged due to improper care (for example, machine washing functional fabrics in violation of care instructions).

3. Refund Process

After we receive and inspect your return, we will notify you of the review outcome. If approved, your refund will be automatically returned to your original payment account within 5-10 business days. Please note that your bank or credit card company may require additional time to process the refund.

4. International Returns

For customers worldwide, please note that original shipping fees are non-refundable. For returns not due to quality issues, customers are responsible for return shipping costs to our nearest distribution center.

The page description has been successfully translated to English. The Chinese content has been replaced with the complete English version covering all sections of the refund policy, including the 30-day return window, non-returnable items, refund process, and international returns information.